How to Fix Common Outlook Problems

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These are the common solutions to resolve the problem of the Outlook web Microsoft Outlook troubleshooting help app not responding. After you’ve selected a task, you can use the details pane to do things like add more information, add steps, or mark as important. To import contacts from other email services, export contacts, or clean up duplicate contacts, select an option from the Manage contacts menu.

To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September. Microsoft Outlook troubleshooting help Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com.

While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. This type of problem is very common among the user base, and it is very frustrating to everyone as you are unable to access your crucial data.

If you used the workaround below you can now switch from using an Outlook.com alias to your country’s domain. Create your account and connect with a world of communities. Start typing in the search box to find a contact or contact list. Right-click an existing folder and select Create new subfolder. Calendar events can be used for your own personal event, or you can invite others to create an in-person or Teams meeting.

To open Outlook in Safe Mode, follow the instructions below. As @ode2joy ​ said, clearing out the user’s profile usually works, which is a more thorough procedure than just deleting .nst and .ost files. If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. When you’re done, you might need to restart your computer. You can determine if it’s corrupted by creating a new profile and changing which profile is used when Outlook starts. Use the classic Outlook for Windows connectivity troubleshooter to troubleshoot Outlook connectivity issues.

You can still log in to Outlook with a legacy @live.com email address. If Microsoft Outlook is not working, we might be able to help you pinpoint why. We have created some tables to clarify how to access your email account using Outlook if you are still signed up for one of the providers Microsoft used to champion. TrustedTech is dedicated to being a reliable resource for all software Microsoft Outlook troubleshooting help and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.

This is a lightweight app designed to handle multiple accounts and fairly moderate email use. To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. When you try to accept a shared Outlook.com calendar using your Microsoft 365 for business account in Outlook 2016, you might receive the “Something went wrong” error or your sign-in might fail.

Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.

Those who do not install Outlook desktop can use Outlook features by creating a free account on Outlook.com. See and manage the tasks in the selected list from this window. Right-click a task for a list of options, or select a task to see and manage its details. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they’ll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address.

Running the /resetnavpane command removes all customizations to the navigation pane. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will Microsoft Outlook troubleshooting help still work, but we recommend moving to Windows 11.

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