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Why Skills Training is the Key to a More Productive Workplace
I worked with this mining operation in regional WA last year. Their staff sessions were complete disasters. Workers would just stare, agree with everything, then go back to doing exactly what they'd always done.
Management kept blaming the staff for "not listening." But when I watched these sessions, the real problem was crystal clear. The team leaders were talking at people, not having conversations with them.
I'll never forget when I was working with a family business in SA that was struggling badly. Revenue was dropping, customer complaints were up, and team changes was out of control.
What changed everything came when we completely changed the entire approach. Instead of talking at people, we started having real conversations. Staff shared close calls they'd experienced. Supervisors actually listened and posed additional queries.
The change was instant. Workplace accidents fell by a massive amount within three months.
It became clear to me - real communication training isn't about perfect presentations. It's about genuine interaction.
Real listening is probably the vital ability you can build in staff development. But the majority think paying attention means saying yes and giving agreeable comments.
That's not listening. Real listening means keeping quiet and genuinely grasping what someone is saying. It means posing queries that demonstrate you've got it.
What I've found - nearly all supervisors are terrible listeners. They're busy preparing their response before the other person completes their sentence.
I tested this with a telecommunications company in Melbourne. In their group discussions, I monitored how many times managers cut off their staff. The typical was less than a minute.
It's not surprising their staff happiness scores were rock bottom. Employees felt ignored and disrespected. Interaction had turned into a one-way street where supervisors presented and everyone else pretended to pay attention.
Email skills is an additional problem area in countless businesses. People dash off emails like they're messaging friends to their friends, then can't understand why problems occur.
Digital communication tone is especially difficult because you can't hear tone of voice. What appears clear to you might come across as aggressive to another person.
I've seen many team arguments blow up over unclear digital communication that would have been fixed with a two-minute phone call.
The most extreme example I saw was at a bureaucratic organisation in Canberra. An digital communication about spending decreases was sent so poorly that half the staff thought they were being made redundant.
Chaos spread through the office. People started preparing their job applications and calling job agencies. It took 72 hours and numerous follow-up discussions to sort out the confusion.
All because one person didn't know how to compose a clear email. The ridiculous part? This was in the public relations division.
Conference skills is where many companies lose huge quantities of time and money. Ineffective conferences are the norm, and most are awful because nobody knows how to manage them effectively.
Proper conferences must have specific objectives, structured plans, and someone who can keep conversations focused.
Multicultural challenges play a huge role in workplace communication. Australia's multicultural employee base means you're dealing with people from dozens of diverse communities.
What's viewed as straightforward communication in Anglo society might be perceived as rude in other cultures. I've seen many misunderstandings occur from these multicultural variations.
Education should tackle these variations honestly and realistically. People require real strategies to navigate multicultural interaction successfully.
Quality communication training recognises that dialogue is a ability that gets better with practice. You can't learn it from a book. It requires ongoing practice and feedback.
Businesses that put money in genuine staff development experience actual benefits in productivity, staff happiness, and service quality.
Main thing is this: interaction isn't brain surgery, but it certainly needs serious attention and proper training to get right.
Resources for innovative staff education forms a crucial opportunity that enables companies to excel in continuously transforming professional conditions.
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Website: https://trainingsthatworks.bigcartel.com/showing-more-empathy
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