@kassiestuart325
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Why Skills Training is the Key to a More Productive Workplace
Workplace communication programs in the majority of organisations I've worked with is completely stuffed. After twenty years of fixing internal dialogue issues, I can tell you that the vast majority of what passes for development is a complete waste of time.
The thing that kills me - most people thinks good communication is about following scripts. Dead wrong.
Actual interaction is complicated. It's about getting to what the other person is trying to say, not just preparing to talk. this mining operation in Western Australia recently. Their staff sessions were complete disasters. The team would just stare, nod along, then continue with doing exactly what they'd always done.
Management kept blaming the staff for "not listening." But when I watched these meetings, the actual issue was crystal clear. The supervisors were talking at people, not talking with them.
I'll never forget when I was working with a small company in Adelaide that was falling apart. Revenue was dropping, service problems were increasing, and staff turnover was out of control.
The breakthrough came when we modified the whole method. Instead of talking at people, we started doing proper discussions. Workers described close calls they'd been through. Supervisors really heard and asked follow-up questions.
It worked straight away. Safety incidents dropped by 40% within a quarter.
It became clear to me - real communication training isn't about polished delivery. It's about genuine interaction.
Proper listening is likely the vital thing you can develop in staff development. But the majority think listening means nodding and providing supportive sounds.
That's not listening. Proper listening means shutting up and actually understanding what the other person is saying. It means making enquiries that show you've grasped the point.
What I've found - the majority of leaders are awful at hearing. They're already formulating their answer before the other person stops speaking.
I demonstrated this with a telecommunications company in Victoria. In their group discussions, I counted how many times supervisors cut off their staff. The average was under one minute.
It's not surprising their staff happiness numbers were awful. Staff felt ignored and unappreciated. Dialogue had become a one-way street where leadership spoke and everyone else seemed to pay attention.
Email skills is another complete disaster in countless businesses. People fire off emails like they're texting their mates to their friends, then are surprised when problems occur.
Email tone is particularly tricky because you don't get tone of voice. What appears clear to you might come across as aggressive to the recipient.
I've witnessed many team arguments get out of hand over unclear digital communication that could have been sorted out with a quick conversation.
The terrible situation I encountered was at a public service agency in the capital. An message about financial reductions was written so poorly that 50% of employees thought they were getting fired.
Panic erupted through the building. Employees started polishing their CVs and reaching out to employment services. It took 72 hours and numerous explanation sessions to fix the mess.
All because one person didn't know how to compose a clear message. The joke? This was in the communications department.
Meeting communication is where most businesses waste enormous amounts of effort and funds. Poor sessions are the norm, and nearly all are bad because no one understands how to handle them well.
Proper conferences require obvious goals, focused agendas, and someone who can keep talks moving forward.
Multicultural challenges have a massive impact in workplace communication. Our diverse employee base means you're working with team members from numerous of different backgrounds.
What's considered honest communication in Australian community might be seen as inappropriate in various cultures. I've witnessed many conflicts arise from these cross-cultural differences.
Education should cover these variations openly and usefully. Employees must have useful techniques to handle cross-cultural communication effectively.
Quality communication training understands that dialogue is a ability that gets better with regular application. You won't master it from a manual. It requires ongoing use and guidance.
Businesses that put money in effective workplace education see real improvements in performance, staff happiness, and customer service.
Main thing is this: dialogue isn't advanced mathematics, but it definitely demands serious attention and good education to get right.
Commitment to progressive communication training represents a strategic advantage that enables companies to succeed in continuously transforming commercial circumstances.
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